Frequently Asked Questions

Who pays for the services you offer?

If you are not at fault for the accident, you or your insurance company does not pay any cost that you incur, i.e. repairing your vehicle or obtaining a replacement car. This is recovered directly from the third party’s insurance company.

How soon will I get my replacement vehicle?

We aim to give you a replacement vehicle within 4 hours of accepting the claim. For example, if you have reported the accident to us at 2pm and we have accepted the claim by 4pm – we would aim to deliver your replacement vehicle by 8pm.

Will making a claim affect my insurance premium?

No, as we will not be utilising the facilities from your own insurers in making a claim, so your premium will not be affected. However, you do have a duty to report it to them for notification purposes only – we can assist you in doing this, as well.

Will my ‘No Claims Bonus’ be affected?

No, your insurance premium will not be affected, therefore your ‘no claims bonus (NCB)’ will remain the same.

How long will the claim take to settle?

On an average, our aim is to settle a claim between 4-6 months fully. However, every case is different and if liability is disputed or argued it can take longer to resolve via the process of Litigation.

I am a busy person. Who does the paperwork?

Once we have all the initial details and our partnered solicitors have accepted the case we will deal with everything on your behalf.

Can I make a claim if I am at fault?

Yes, even if you are deemed to be at fault we can still look into recovering your vehicle damage payment and if any of your passengers are injured, they can claim for personal injury compensation as well as other losses.

What is No Win No Fee?

If we are not successful in winning your case, whatever the reason maybe, we will never charge you a penny. This is a Black & White Accident Management guarantee.

How much compensation will I receive?

On average, personal injury compensation varies between £1000-£5000, however every injury is different and your personal injury compensation will depend on the injuries you have sustained and the length of time it takes for you to fully recover.

Will you deduct anything from my compensation?

There are no upfront or hidden charges made by Black & White Accident Management. We do not deduct any money from your compensation; we will clearly highlight all our terms and conditions which will be explained to you prior to you starting the claim.

Why should I claim through your firm and not directly with my insurance company?

At Black & White Accident Management we aim to make it as hassle-free as possible for all our customers. We understand and appreciate that after an unfortunate accident you do not want to be dealing with 3-4 different companies. Insurance companies tend to outsource their work to different companies. At Black & White Accident Management we deal with everything in-house so you are only providing information once and not explaining yourself 3-4 times to different companies. You will also have a dedicated file handler who will know everything about your claim and because we use top of the range software which enables us to deal with your case swiftly and efficiently, making it hassle-free all the way. With insurance companies you will be charged an excess when you repair your vehicle – with us there is no excess to pay. Insurance companies also put debit card authorisation for replacement vehicles which we don’t charge for.

I have been contacted by the third party insurance companies’ intervention team who are offering their services for free – what should I do?

We strongly recommend not to use the third party intervention team. They contact you so that their losses can be minimal and they may under value your claim and settle for less as they have a financial interest in your claim. In other words, it is a conflict of interest to go with the third party insurance company. At Black & White Accident Management, we will always work in favour of you and give you the right amount of compensation that you deserve.

I had an accident 6 months ago. Can I still make a claim?

Yes, the UK law states that you are entitled to make a claim for compensation up to 3 years from the date of accident; therefore, do not hesitate to make a claim and give us a call for further information.

I don’t intend to make a claim for Personal Injury. Can you still deal with the vehicle repairs and replacement vehicle?

Yes, we can deal with the claim as normal by dealing with the vehicle damage claim and providing you with a replacement vehicle without you having to make a personal injury claim.

Can I get advice and have a think about it, if I want to make a claim? Will it cost me anything?

We provide free legal advice to all our clients and potential clients. This service is absolutely free of charge with no obligation and this does not affect your statutory rights.

Is your firm regulated?

Yes, we are regulated by the claims management regulators in respect of regulated claims management activities – CRM29330. We are also registered with the Information Commissioners Office in respect of data protection – Z3041361. Our company is registered in England & Wales with registered number 07912650. Our VAT registration number is 164093902. We are also registered with the CHO (Credit Hire Organisation) and use Audatex / Glassmatix approved repair systems. Our solicitors are also regulated by the Solicitors Regulation Authority and the Financial Conduct Authority.

What happens next?

If there are any other questions that you may have or you need further clarification on any aspect of a claim please do not hesitate to contact us.

If you would like further free legal help and advice please do not hesitate to contact us on 0845 568 4444.